PRIVACY POLICY

Check-in & Check-out Policies

Standard Check-in:  2:00 PM
Standard Check-out: 12:00 PM

Early Check-in: Guests must request an early check-in at least 24 hours in advance of their scheduled check-in time. If no such request is made, guests may only check-in early if a room is available.

Late Check-out: Guests must request a late check-out at least 24 hours in advance of their scheduled check-out time. If no such request is made, any late check-out is a full days charge. A late check-out between 2:00 PM and 6:00 PM will incur a ½ nights charge if a room is available.

Payment Policies

  • All guests must pay all room dues prior to check-in
  • The preferred method of payment for all guests is through a Credit Card, but suraj palace does accept payments in various other forms
  • suraj palace does not accept cash as payment for room dues unless approval is granted prior to check-in.

Reservations & Deposit Policy

  • A guaranteed reservation assures you of a room even if you check-in after 6:00 PM
  • All reservations made through any website must be guaranteed by a major Credit Card
  • Certain reservations may require a deposit or hold to be placed on a guest’s credit card

Cancellation Policy

  • Cancellation policies may vary depending on the rate or dates of your reservation
  • For reservations of less than 30 days, suraj palace has a standard 48-hour cancellation policy
  • Guests must cancel a confirmed reservation prior to 48-hours before their scheduled check-in time to avoid being charged for that night’s stay.